In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro Online Program is essential for anyone who interacts with internal or external customers over the telephone. Learn More>>
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales... Learn More>>
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Learn More>>
Learn how to put customers on hold and make transfers professionally and courteously. Learn More>>
Learn how to listen through accents and speech that are difficult to understand. Learn More>>
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. Learn More>>
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will... Learn More>>
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. Learn More>>
Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response. Learn More>>
Handle those difficult calls when saying "no" is required. Learn More>>
Handle those difficult calls when saying "no" is required.
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