IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that Service Design solutions will... Learn More>>
SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working... Learn More>>
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a stage of the Service Lifecycle that helps IT organizations create value... Learn More>>
Supplier relationship management (SRM) involves collaboration with suppliers that are crucial to the success of an enterprise. The goal of SRM is to maximize the value of the collaborative relationships with suppliers. SAP SRM represents a strategic approach to... Learn More>>
The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. Learn More>>
SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by... Learn More>>
IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. Learn More>>
To enable the student to log on to SAP R/3 Release 4.6, manipulate the user interface, navigate the system, and create and configure a favorites list Learn More>>
It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL® certification positions you as a highly-regarded asset to your colleagues, organization, and industry. Learn More>>
This course discusses how project management concepts can be applied to IT projects, including the concepts, methodologies, and tools of project management as they relate to IT. Learn More>>
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