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Relationship Management

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Getting Results without Authority: Building Relationships and Credibility

How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to...
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$75

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1 hours
Start Date: Open enrollment

Workplace Conflict: Recognizing and Responding to Conflict

Conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to...
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$75

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1 hours
Start Date: Open enrollment

Getting Results without Direct Authority: Influencing Your Boss

The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your...
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$75

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1 hours
Start Date: Open enrollment

The Impact of Situation and Style When Communicating with Diplomacy and Tact

Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different...
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$75

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1 hours
Start Date: Open enrollment

Getting Results without Direct Authority: Reciprocity

One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later...
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$75

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1 hours
Start Date: Open enrollment

Building Trust

The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the...
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$75

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1 hours
Start Date: Open enrollment

Working with Difficult People: Identifying Difficult People

Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is...
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$75

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1 hours
Start Date: Open enrollment

Working with Difficult People: How to Work with Aggressive People

Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas.
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$75

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1 hours
Start Date: Open enrollment

Delivering a Difficult Message with Diplomacy and Tact

Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential...
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$75

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1 hours
Start Date: Open enrollment

Developing Your Reputation of Professionalism with Business Etiquette

Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must...
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$75

USD

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1 hours
Start Date: Open enrollment
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  • Learn a new skill or enhance existing skills for professional development or personal enrichment.
  • New sessions starting monthly with lessons and assignments released weekly.
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  • Many programs can be completed in less than six months.
  • Everything you need for a comprehensive learning experience while working at a pace that suites your individual style.
  • Expert instructors facilitate every program and provide personal assistance.
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  • Start anytime. Access Granted upon registration.
  • Courses are designed to be completed within 6-12 weeks.
  • Interactive multi-media instruction with integrated assessment, allowing you to work at your own pace.
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  • Build industry skills or earn continuing education credits in a variety of fields.
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  • Many tutorials can be completed in just a few hours.
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  • Certificate of completion awarded with passing score.

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