Certified Mediator and Conflict Resolution Specialist

Career Training Program
Program Code: GES426
Hours: 200


The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Whether you are looking to improve your soft skills and conflict resolution abilities in the workplace, at home, or in private practice, the Certified Mediator and Conflict Resolution Specialist Program is for you. In this highly comprehensive Program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes.  This Program provides training in the InAccord® Conflict Analysis model for mediation combined with an applied practice that includes simulated role plays. The course concludes with a portion on Workplace Conflict Resolution to prepare you to mediate the most common workplace disputes.

Upon successful completion of the Program, you may choose to submit an application to InAccord® Justice Centers, Ltd. to be considered to work as an associate or at an InAccord® Justice Center. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.


In this program you will learn how to do the following:

  • Articulate the use of the InAccord® Conflict Analysis model for use in mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post interview phases of the InAccord® mediation model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine and apply the InAccord® model to the most common Workplace Disputes