Help Desk Analyst: Tier 1 Support Specialist

George Mason University

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Career Training Program
Program Code: GES208
Hours: 120
Fees: $1595.00 USD


This program is compatible with the Windows XP and later operating systems and can be accessed using the following major browsers: Internet Explorer, Chrome, and Firefox. In addition, this course can be taken on a mobile device, as it is available as a mobile app.

This program can be taken from either a Mac or a PC. There are no specific computer requirements other than an Internet connection, Windows Media Player (available as a free download), and Adobe Acrobat Reader (also available as a free download).

All program materials are available online.


There are no specific prerequisites for this program, although six months of support industry experience is recommended. The Help Desk Analyst: Tier 1 Support Specialist Online Training Program is designed for support professionals seeking greater understanding of their job and better performance in doing their job.

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