Help Desk Analyst: Tier 1 Support Specialist

George Mason University

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Career Training Program
Program Code: GES208
Hours: 120
Fees: $1595.00 USD


The instructor was knowledgeable, friendly, and helpful. I would recommend this course to others. Thank you to Dr. Svendsen!
- G.E., College of Staten Island, CYNY

I just wanted to give you a note of appreciation. I'm only partially through the course at this point, but so far I've enjoyed your lectures. You have a warm, confident, and authoritative style that instills a sense of confidence and learning. This is my first time doing an online course (I have a Bachelor's degree from a small liberal arts college in PA), and, for me at least, there's always a weariness about the quality and substance of any online course. But with your course at least, I feel that I'm getting good information from a knowledgeable, competent source!
- L.C., Harrisburg Area Community College

I have to admit, I was not at all enthralled with the thought of taking an online class. I have surprised myself (and my supervisor) on how much I am enjoying it. Again, thank you!
- C.M., Collin College

I liked that the instructor was very helpful and knowledgeable about the subject. I also enjoyed that the course was accessible to those with visual impairments. Because of this, I will recommend this course to those who are blind. Keep the course interface the way it is! Do Not change a thing.
- J.B., Linn-Benton Community College

The instructor was very competent and knowledgeable about the subject, backed up by years of experience in the field. I appreciated his warmth and accessibility as a speaker- he's not pretentious or condescending. Specifically, I appreciated his grasp of human nature. All too often, discussions about things of a conceptual nature turn abstract and academic, all that is taught are nice, clean theories that have little testing in the real world. The instructor teaches in a way that acknowledges that his students will be interacting with real-world, flesh-and-blood people, and that makes all the difference! The instructor is what makes this course so great.
- J.B., Harrisburg Area Community College

This program is very helpful for those who have full time jobs and are also parents. I like the fact that it's very easy to communicate with the instructor. This is my first time doing an online course and I must admit it was way better than I assumed it would be. I really enjoyed it! Some parts I took as a refresher and others were things that never crossed my mind.
- B.N., Southwest Tennessee Community College

The professor was knowledgeable, friendly, and helpful. I would recommend this website and course to others. Thank you to Professor Svendsen.
- J.S., College of Staten Island, CUNY

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