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Help Desk Analyst: Tier 1 Support Specialist

North Seattle College

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855.520.6806
Career Training Program
Program Code: GES208
Hours: 120
Fees: $1495.00 USD

Overview

If you're interested in being a part of the computer industry, working in customer support is a great place to start. The Help Desk Analyst: Tier 1 Support Specialist Online Training Program will give you the skills to work in this exciting field. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

Objectives

By completing the Help Desk Analyst: Tier 1 Support Specialist Online Training Program, you'll understand how to:

  • Improve support-center productivity
  • Provide exceptional customer support
  • Handle difficult customer situations
  • Implement best practices for problem solving
  • Exhibit assertive confidence while reducing job stress

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