High School Diploma With Office Management Training

Union County College

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855.520.6806
Career Training Program
Program Code: GES418
Hours: 750
Fees: $1295.00 USD

Outline

18 High School Credits

Office Management 1: Semester 1
Pretest
Understanding Self-Esteem
Setting Goals
Learning Styles
Professional Uses of Technology
Security in Technology
21st-Century Written Business Communication
Time Management
Stress Management
Anger Management
Conflict Resolution Strategies
Communication and Diversity
Communication in the Workplace
Sexual Harassment Awareness
Ethical Behavior
Office Management 1: Semester 1 End of Semester Exam

Office Management 1: Semester 2
Pretest
Basics of Note-Taking
Reading Comprehension
Understanding and Improving Study Habits
Memory Techniques
Test-Tasking Skills
Effective Environments for Learning
Distractions and Deterrents to Educational Success
What is Motivation?
Self-Motivation
Trust and Motivation
Change as a Motivator
Embracing Change
Critical Thinking Basics
Problem Solving Model
Decision Making
Improving Decision Making
Office Management 1: Semester 2 End of Semester Exam

Office Management 2: Semester 1
Pretest
Communication Overview
Verbal Communication
Verbal Business Communication
Written Communication
Written Business Communication
Nonverbal Communication
Communication Styles and Interpersonal Communication
Effective Communication
Active Listening
Assertive vs. Aggressive Communication
Communicating in Difficult Situations
Difficult Behaviors in the Workplace
Negativity and Power Struggles at Work
Working with Procrastinators and Untrustworthy People
Communicating by Telephone
Networking for Success
Office Management 2: Semester 1 End of Semester Exam

Office Management 2: Semester 2
Pretest
What is Stress?
Signs and Symptoms of Stress
Sources of Stress
Techniques for Managing Stress
Anxiety and Stress
Mindset and Stress
Stress and Values Clarification
Stress at Work
Emotional Intelligence (EI)
Emotional Intelligence Skills
Understanding Anger
Anger Cycle
Anger Management
Conflict Basics
Conflict Resolution
Addressing Violent Situations
Office Management 2: Semester 2 End of Semester Exam
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