Human Resources Professional

Excelsior College

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Career Training Program
Program Code: GES419
Hours: 120
Fees: $1795.00 USD


I.    Introduction to Human Resources
            A.    Job Opportunities in Human Resources
            B.    Skills Necessary to be Successful in Human Resources
            C.    Job Duties of the Human Resources Professional
            D.    The Professional Human Resources (PHR) Exam

II.    HR's Role in Strategy
            A.    Human Resources as a Strategic Partner in the Company
            B.    Challenges That Human Resources Professionals Meet
            C.    Growth, Retrenchment, Stability, Diversification

III.    Recruiting and Hiring Employees
            A.    Recruitment and Selection
            B.    Hiring Process
            C.    Recruiting Methods
            D.    Legal Interview Questions
            E.    Orientation

IV.    Appraising and Improving Employee's Performance
            A.    Importance of Performing Appraisals
            B.    Performance Appraisal Process
            C.    Performance Appraisal Methods

V.    Training Programs
            A.    Training Basics
            B.    ADDIE Model of Training
            C.    Individual Learning Styles

VI.    Compensation and Benefits
            A.    Organization Strategies and Compensation
            B.    Internal and External Equity
            C.    Job Evaluation Methods

VII.    Employee Health and Safety
            A.    Safely Training
            B.    Occupational Safety, Health Administration (OSHA)
            C.    Workplace Hazards, Workplace Violence
            D.    Accidents and Illness Prevention

VIII.    The Legal Environment
            A.    Employment Law Terms
            B.    The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract
                    Compliance Programs (OFCCP)
            C.    Equal Employment Opportunity, The Civil Rights Act of 1964 and 1991
            D.    Discrimination

IX.    Making HR Decisions
            A.    Hiring Decisions
            B.    Forecasting Supply of Human Resources
            C.    Human Resources Software
            D.    Hiring Strategies, Reduction in Workforce Strategies

X.    Affirmative Action
            A.    Affirmative Action Process
            B.    EEO-1, Affirmative Action Plan, Applicant Flow
            C.    Uniform Guidelines on Employee Selection

XI.    Diversity
            A.    Defining Diversity
            B.    Managing Diversity Conflict
            C.    Understanding and Appreciating Diversity

XII.    Employee Rights and Discipline
            A.    Employee Rights
            B.    Employer Rights
            C.    Employee Discipline
            D.    Turnover

XIII.    Termination
            A.    Termination
            B.    Alternatives to Firing
            C.    Emotional Side of Firing

XIV.    Investigation
            A.    Workplace Investigations
            B.    Investigation Steps
            C.    Conducting an Investigation

XV.    Unions - Managing Labor Relations
            A.    Role of Unions in Organizations
            B.    Legal Context of Unions
            C.    Why Employees Join Unions
            D.    Unionization Process
            E.    Union Avoidance Strategies

XVI.    Creating a High-Performance Workplace
            A.    Employee Peak Performance Strategies
            B.    Suggestion Systems
            C.    Employer-Employee Communication
            D.    Employee Work/Life Balance

XVII.    Global Human Resources
            A.    Why Companies Choose to do Business Globally
            B.    Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
            C.    Geert Hofstede's Five Cultural Dimensions
            D.    Selecting an Expatriate

XVIII.    Retention
            A.    Cost of Turnover
            B.    Reasons Employees Leave
            C.    Retention Strategies
            D.    Stay Interviews, Succession Planning

XIX.    Motivation, Rewards, and Recognition
            A.    Maslow's Hierarchy
            B.    Reinforcement Theory
            C.    Reward Program Strategies

XX.    Preparing for the HR Exam
            A.    Professional Human Resources Exam
            B.    Externships/Internships
            C.    Studying and Preparing for the PHR Exam
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