Human Resources Professional

Union County College

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Career Training Program
Program Code: GES419
Hours: 120
Fees: $1795.00 USD


Lesson 1 – Introduction to Human Resources
     A.  Job Opportunities in Human Resources.
     B.  Skills Necessary to be Successful in Human Resources
     C.  Job Duties of the Human Resources Professional
     D.  The Professional Human Resources (PHR) exam

Lesson 2 – HR's Role in Strategy
A. Human Resources as a Strategic Partner in the Company
     B. Challenges That Human Resources Professionals Meet
     C.  Growth, Retrenchment, Stability, Diversification

Lesson 3 – Recruiting and Hiring Employees
A. Recruitment and Selection
     B. Hiring Process
     C. Recruiting Methods
     D. Legal Interview Questions
     E. Orientation

Lesson 4 – Appraising and Improving Employee's Performance
A. Importance of Performance Appraisals
     B. Performance Appraisal Process         
     C. Performance Appraisal Methods

Lesson 5 – Training Programs
A. Training Basics
     B. ADDIE Model of Training
     C. Individual Learning Styles

Lesson 6 - Compensation and Benefits
A.  Organization Strategies and Compensation
     B.  Internal and External Equity
     C.  Job Evaluation Methods

Lesson 7 – Employee Health and Safety
A.  Safety Training
     B.  Occupational Safety, Health Administration (OSHA)
     C.  Workplace Hazards, Workplace Violence
     D.  Accidents and Illness Prevention

Lesson 8 – The Legal Environment
A.  Employment Law terms
     B. The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract Compliance Programs (OFCCP)
     C.  Equal Employment Opportunity, The Civil Rights Act of 1964 and1991
     D.  Discrimination

Lesson 9 – Making HR Decisions
A. Hiring Decisions
     B. Forecasting Supply of Human Resources
     C. Human Resources Software
     D. Hiring Strategies, Reduction in Workforce Strategies

Lesson 10 – Affirmative Action
A. Affirmative Action Process
     B. EEO-1, Affirmative Acton Plan, Applicant Flow
     C.  Uniform Guidelines on Employee Selection

Lesson 11 – Diversity
A. Defining Diversity
     B. Managing Diversity Conflict
     C. Understanding and Appreciating Diversity

Lesson 12 – Employee Rights and Discipline
A. Employee Rights
     B. Employer Rights
     C. Employee Discipline
     D. Turnover

Lesson 13 – Termination
A. Termination
     B. Alternatives to Firing
     C. Emotional Side of Firing

Lesson 14 – Investigation
A.  Workplace Investigations
     B.  Investigation Steps
     C. Conducting an Investigation

Lesson 15 – Unions – Managing Labor Relations
A.  Role of Unions in Organizations
     B.  Legal Context of Unions
     C.  Why Employees Join Unions
     D.  Unionization Process
     E.  Union Avoidance Strategies

Lesson 16 – Creating a High-Performance Workplace
A. Employee Peak Performance Strategies
     B.  Suggestion Systems
     C.  Employer-Employee Communication
     D.  Employee Work/Life Balance

Lesson 17 – Global Human Resources
A. Why companies Choose to do Business Globally
     B.  Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
     C. Geert Hofstede's Five Cultural Dimensions
     D. Selecting an Expatriate

Lesson 18 – Retention
A. Cost of Turnover
     B.  Reasons Employees Leave
     C. Retention Strategies
     D. Stay Interviews, Succession Planning

Lesson 19 – Motivation, Rewards, and Recognition
A. Maslow's Hierarchy
     B. Reinforcement Theory
     C. Reward Program Strategies

Lesson 20 – Preparing for the HR Exam
A. Professional Human Resources Exam
     B. Externships/Internships
     C. Studying and Preparing for the PHR exam

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