Medical Terminology Instructors
Carline Dalgleish has been employed in the medical business office management profession since 1970. She began in the medical records department of the Army/Air Force Hospital in Nuremberg, Germany and has performed accounts receivable and business office management services for physicians, clinics, hospitals, and Medicare.
She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, and information technology. She is also a subject matter expert in administrative medical assisting and medical billing and coding. In addition, she has created the curriculum for and taught many accounts receivable and accounts payable educational programs, with an emphasis in administrative medical assisting and medical billing and coding.
In the early 1990s, Ms. Dalgleish moved full-time into curriculum development, teaching, and management of business and allied health education programs, with special emphasis on medical business office administration and management.
Ms. Dalgleish holds a bachelor's degree in business information systems and a master's degree in leadership. She is an AHIMA approved ICD-10-CM/PCS Trainer and is a member of the American Health Information Management Association (AHIMA) and the American Association of Healthcare Administrative Management (AAHAM). She owns her own consulting firm, AnnGrant Education Services, Inc., and is currently completing a textbook on the new ICD-10 coding system.
Nancy Smith credits medical terminology with providing all of her career opportunities since 1982. After graduating from college in 1976, she taught business programs in Philadelphia for four years while her husband completed medical school. When her husband was recruited by a rural community hospital, he found himself without a suitable pool of candidates to run his new office. Nancy studied medical terminology and became his office manager in 1982.
Several years later, they relocated to Pittsburgh, Pennsylvania, and her experience with medical terminology led to more career choices. She worked as a medical transcriptionist, and then she was hired to establish a medical assisting program at a local vocational school. After teaching the coding and billing programs for several years, Nancy left that position to teach medical terminology at a minimum-security women's prison, a local hospital, and a night program at a community college.
In 2000, Nancy was once again teaching billing and coding programs when she decided to take a position in patient registration with one of Pittsburgh's leading trauma centers. This position led to an offer from a digital transcription company to help train new clients.
In 2007, Nancy was hired by a CMS subcontractor to audit medical records for reimbursement, and she holds this position currently. For this position, Nancy also obtained a national coding certification. Through all of these career moves, Nancy credits her knowledge of medical terminology as the most important factor in allowing her to secure each position and succeed at the job. She is passionate about showing others how medical terminology can provide a lifetime of job opportunities in a wide range of career paths.
Medical Transcription Instructors
Paula Kelley, CMT, has been an independent medical transcriptionist since 1992 and obtained her Certified Medical Transcriptionist (CMT) certification from the Association of Healthcare Documentation Integrity.
She has always done transcription as part of her jobs in medical offices, so she thought why not turn it into a career! She has experience in many specialties as well as general and family practice. She enjoys sharing her knowledge of transcription, in addition to mentoring and guiding new transcriptionists. Her experience as a small transcription business owner has given her the opportunity to supervise transcriptionists and encourage excellent work ethics and prioritizing, which are important to any medical transcription course and in general application.