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High School Diploma with Retail Customer Service Skills Training

Union County College

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855.520.6806
Career Training Program
Program Code: GES237
Hours: 750
Fees: $1295.00 USD

Outline

18 High School Credits

  1. Retail Customer Service Skills Training Preparation Courses – 4 credits
    1. Personal Management Skills 
      1. Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace (0.5 credits)
      2. Sem. 2:  Time Management Fundamentals and Techniques (0.5 credits)
    2. Life and Career Skills
      1. Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships (0.5 credits)
      2. Sem. 2:  Workplace Environment, Team Work, Workplace Innovation (0.5 credits)
    3. Customer Service
      1.  Sem. 1:  Building Customer Loyalty, Understanding the Customer, Service Standards(0.5 credits)
      2. Sem. 2:  Defining Service, Communicating, Resolving Problems (0.5 credits)
    4. Managing Self and Others
      1. Sem. 1:  Communicating with Power, Budgeting and Saving (0.5 credits)
      2. Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues (0.5 credits)
  2. English – 4 credits
    1. English I – Grammar and Composition
      1. Sem. 1: Introduction to Word Origins and Speech (0.5 credits)
      2. Sem. 2: Overview of Grammar, Punctuation and Sentence Structure (0.5 credits)
    2. English II – Introduction to Literature
      1. Sem. 1:  Introduction to Figurative Language (0.5 credits)
      2. Sem. 2:  Elements of Literature (0.5 credits)
    3. English II – World Literature
      1. Sem. 1:  Introduction to Various Forms of Literature (0.5 credits)
      2. Sem. 2:  European Literature (0.5 credits)
    4. English IV – American Literature
      1. Sem. 1:  American Literature, Colonial Times to Present (0.5 credits)
      2. Sem. 2:  American Literary Movements and Themes (0.5 credits)
  3. Math – 3 credits
    1. Math I – General Math
      1. Sem. 1:  Number Types and Basic Math Operations (0.5 credits)
      2. Sem. 2:  Exponents, Roots, Scientific Notation, Use of Formulas (0.5 credits)
    2. Math II – Consumer Math
      1. Sem. 1:  Money Management (0.5 credits)
      2. Sem. 2:  Asset Allocation, Employment Benefits, Consumer Awareness (0.5 credits)
    3. Math III – Algebra
      1. Sem. 1:  Introduction to Algebra (0.5 credits)
      2. Sem. 2:  Interpreting and Translating Equations and Graphs (0.5 credits)
  4. Social Studies – 4 credits
    1. Social Studies I – World History
      1. Sem. 1:  World History A.D. 300 through 1770 (0.5 credits)
      2. Sem. 2:  World History 1770 through 21st Century (0.5 credits)
    2. Social Studies II – American History
      1. Sem. 1:  American History through the 1920’s (0.5 credits)
      2. Sem. 2:  Great Depression, World War II, Postwar Changes (0.5 credits)
    3. Social Studies III – American Government & Economics
      1. Sem. 1:  American Government, Origins and Purposes of Government, Law, and Politics in the United States (0.5 credits)
      2. Sem. 2:  Economics (0.5 credits)
    4. Social Studies IV – Health & Personal Fitness
      1. Sem. 1:  Healthy Concepts and Behaviors (0.5 credits)
      2. Sem. 2:  Personal Fitness Guidelines and Activities (0.5 credits)
  5. Science – 3 credits
    1. Science I – Earth and Space Science
      1. Sem. 1:  Scientific Knowledge and Inquiry; Origin and Evolution of the Universe (0.5 credits)
      2. Sem. 2:  Earth: Layers, Atmosphere, and Energy Systems (0.5 credits)
    2. Science II – Physical Science
      1. Sem. 1:  Nature of Matter (0.5 credits)
      2. Sem. 2:  Energy (0.5 credits)
    3. Science III – Biology
      1. Sem. 1:  Cells and Human Body Systems with Evolution Lab Component (0.5 credits)
      2. Sem. 2:  Study of Living Organisms (0.5 credits)

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