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Retail Customer Service Skills Training

George Mason University

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855.520.6806
Career Training Program
Program Code: GES236
Hours: 120
Fees: $950.00 USD

Outline

  1. Retail Customer Service Skills Training Preparation Courses – 4 credits
    1. Personal Management Skills   
      1. Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace (0.5 credits
      2. Sem. 2:  Time Management Fundamentals and Techniques (0.5 credits)
    2. Life and Career Skills
      1. Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships (0.5 credits
      2. Sem. 2:  Workplace Environment, Team Work, Workplace Innovation (0.5 credits)
    3. Customer Service
      1. Sem. 1:  Building Customer Loyalty, Understanding the Customer, Service Standards(0.5 credits)
      2. Sem. 2:  Defining Service, Communicating, Resolving Problems (0.5 credits)
    4. Managing Self and Others
      1. Sem. 1:  Communicating with Power, Budgeting, and Saving (0.5 credits)
      2. Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues (0.5 credits)

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