Paul Keller, Vice President and COO, is a senior consultant with Quality America, Inc. Paul has developed and implemented successful Six Sigma and quality improvement programs in service and manufacturing environments. Paul has been with Quality America since 1992, where he has:
- Developed and managed systems for overall operations, including quality improvement, product development, partner relations, marketing, sales, order fulfillment, and technical support.
- Provided primary statistical expertise to the customer base, as well as internal software development, sales, and technical support teams.
- Developed and implemented Six Sigma-related courses, including quality management, statistical process control (SPC), and designed experiments, to hundreds of companies in a wide variety of industries, including Roche Pharmaceuticals, Core3 Inc. Business Process Outsourcing, U.S. Army, MacDermid Printing Solutions, Boeing Satellite, Dow Corning, Antec, Pfizer, Warner Lambert, and many others.
Paul has authored a number of well-received publications, including:
- 2009: co-authored third edition of Six Sigma Handbook, New York: McGraw Hill
- 2005: author, Six Sigma Demystified, New York: McGraw Hill (over 35,000 copies sold to date)
- 2003: technical editor, Quality Engineering Handbook, Tucson: QA Publishing, LLC
- 2002: contributing author, Manufacturing Handbook of Best Practices, Boca Raton: St. Lucie Press
- 2001: author, Six Sigma Deployment, Tucson: QA Publishing, LLC
- 2001: co-author, Six Sigma Study Guide, Tucson: QA Publishing, LLC
- 2000: contributing author, Handbook for Quality Technicians and Mechanical Inspectors, Tucson: QA Publishing, LLC
- 2000: contributing author, Handbook for Quality Management, Tucson: QA Publishing, LLC
- 1992-present: numerous articles in professional trade magazines, conference proceedings, and Quality America's Knowledge Center
Before launching Quality America's training and consulting business in 1992, Paul specialized in quality engineering in the Masters program at the University of Arizona. He applied these techniques as a quality manager for a consumer goods manufacturer (1990-1992) and as an SPC director at an industrial products manufacturer (1987-1990). In these roles, he developed company-wide quality systems to meet the demands of a diverse customer base, including the automotive and aerospace industries.
Paul is currently active in Six Sigma training and consulting through Quality America and ed2go.