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Customer Service

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Customer Service over the Phone

Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face...
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$75

USD

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1 hours
Start Date: Open enrollment

The Customer Service Representative (CSR)

It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Support Center Services and Work Environment

The keys to success are creating a support culture that focuses on your customers' needs and building up your support team's skills and knowledge to provide that support. This course is intended to introduce the learner to the basic levels of service...
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$75

USD

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3 hours
Start Date: Open enrollment

Team and Customer Relationships

This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well...
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$75

USD

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3 hours
Start Date: Open enrollment

Customer Interactions

Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Communication Skills

Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Conflict, Stress, and Time Management

Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Customer Service Processes and Procedures

Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner.
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$75

USD

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3 hours
Start Date: Open enrollment

Quality in a Support Center

Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Support Center Tools, Technologies and Metrics

Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and...
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$75

USD

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3 hours
Start Date: Open enrollment
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