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ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle

Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase...
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$75

USD

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1.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Strategy Fundamentals

IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a stage of the Service Lifecycle that helps IT organizations create value...
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$75

USD

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2.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Strategy Processes

In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy: Demand...
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$75

USD

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1.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Design Fundamentals

IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create...
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$75

USD

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1.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Design Processes

IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their...
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$75

USD

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2.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Transition Processes and Policies

IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that Service Design solutions will...
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$75

USD

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2.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Introduction to Service Operation

IT organizations must manage their day-to-day service operation according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL®), Service Operation is a...
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$75

USD

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1 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Operation Processes

IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations.
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$75

USD

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2 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Continual Service Improvement

IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL®, Continual Service Improvement (CSI) is a stage of the Service Lifecycle that provides...
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$75

USD

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1.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Overview: Creating a Service Culture

Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true...
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$75

USD

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2 hours
Start Date: Open enrollment
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