Q: How are your courses different from other online courses?

A: Two words: customer satisfaction. A genuine ed2go course is more than just a collection of project-oriented lessons, stimulating quizzes, and hands-on assignments. Our instructors are famous for their ability to create warm and supportive communities of learners. It's no wonder that many long-lasting friendships have formed in our lively and intelligent discussion areas. Our satisfaction and completion rates are among the highest in our industry, with more than 95% of our students indicating that they'd like to take another ed2go online course. And we've served 750,000 students over the last eight years--far more than anyone else in our industry. But don't take our word for it--see for yourself. Browse our Course Catalog and read the fantastic things students have to say about our courses.

Q: How long are your courses?

A: Unless otherwise specified, all courses run for six weeks. You will be granted access to two lessons each week for six weeks. Each lesson will be accompanied by a short, multiple-choice quiz, and some lessons may also include a hands-on assignment. You are expected to try and complete each quiz and assignment within two weeks from when the lesson is released. The course will conclude with a final exam. You will have two weeks from the day the final exam is released to complete your studies and submit the final exam for evaluation.

Q: What happens if I'll be away on business/vacation during part of the class?

A: No problem! There's a two-week grace period built right into each of our quizzes and final exams. As long as you can live with that two week time frame, you can read each lesson at your leisure, and complete each assignment when it is convenient for you. That's the beauty of taking an online course--they're designed to fit your schedule--not your instructor's!

If you start to fall behind, we can grant you a ten day extension at the end of the course. You are not required to attach a reason to your extension request, but we can grant no more than one extension per course. You will be given instructions on how to request an extension when your course begins.

Q: How will I receive my lessons, quizzes and assignments?

A: Each course comes complete with an online classroom. You will be able to use your web browser to access the online classroom and obtain your course material and communicate with your instructor.

Q: What happens if I have a question?

A: Each of your lessons is accompanied by an interactive discussion area. When you need help with a lesson, all you have to do is post your question or inquiry in the appropriate course discussion area, where the instructor , his or her teaching assistant, or one of your fellow students will respond.

Q: May I respond to other students' discussion area questions?

A: We are firmly convinced that the best way to learn a new skill is to teach it to others. If you know the answer to a discussion area question, you are strongly encouraged to offer your assistance.

Q: When we miss a question on the quiz, you tell us why we missed it, but you don't tell us the right answer. Why not?

A: Our quizzes use a diminishing multiple choice format. When you miss a question, you will receive an explanation as to why your answer was incorrect. You are then expected to do the research needed to find the correct answer. You will retain the material much better if you take the responsibility for answering our questions instead of relying on us to answer them for you.

Q: I'm a talented and dedicated instructor, and I'd like to develop an online course for you. Can you help?

A: Most definitely. Here's some information for you to review.

Q: How is taking an Internet course different from reading a computer book?

A: Like books, much of the information in our Internet courses will be conveyed to you in writing. But the similarities between books and our Internet workshops end there. In particular:

• We believe that computer skills are best acquired by coupling hands-on experience with information and expert advice. Each of our lessons comes complete with a quiz that has been carefully designed to reinforce the material covered in your lesson. Each quiz will be evaluated instantly and returned to you with meaningful feedback. In addition, many of your lessons will be accompanied with meaningful assignments that have been expertly crafted to give you practical hands-on experience with the material covered in your course. After you complete each assignment, you will be provided with all the information you need to self-evaluate your work and assess your own strengths and weaknesses.
  
  
• Whats more, our courses are crafted to exploit the interactive nature of the Internet, virtually ensuring that all of your course-related questions are answered. During the course, you will remain in constant contact with your instructor and your fellow students. Although most computer books are great at feeding you expert advice, none can give you the practical experience and level of interaction delivered by just one of our courses.
  
  
• Since most books are written many months before they are published, much of the material you find in books is out-of-date by the time they hit the store shelves. The dynamic and interactive nature of our courses makes it easy for you to receive up-to-the-minute instructions and advice from your instructor and classmates whenever you want it. This makes our online courses as timely, topical, and relevant to your needs as today's newspaper.
  
  

Q: How is taking an Internet course different from classroom instruction?

A: In todays fast-paced world, many of us find it difficult to take time away from work and family to attend school. One of the primary advantages of our Internet workshops is that you can "attend class" in the comfort and convenience of your own home and office. All you have to do is log into your online classroom when you are good and ready to read your lessons, complete your quizzes and assignments, or communicate with your instructor and fellow students. Our Internet courses fit into your schedule: you can take them before breakfast, during lunch, late at night, or at any other time you find convenient--the choice is yours!

Q: What if I have a question that isn't answered on this page?

A: Try visiting our Help page for answers to any other questions you might have.