This was a fantastic course! The instructors were always helpful and got back immediately with answers. They have a friendly humorous personality that made it so much easier to ask questions. I haven’t been in school since 2005 so this was a great ice breaker to get me back into the game and I am happy to say I will be taking more classes in the future because of the excellent experience I had with this one.
This was my first online course and I must say that I enjoyed it. After completing this course, I am defiinitely going to enroll in another online class. Thank you to the instructors. The material was easy to understand.
I am so happy with the extremely high quality of these lessons. Lesson seven has been extraordinarily interesting and informative. This course is a wonderful gift, and I am so glad that there are two people out there who have taken the time and care to prepare it all for us in an accessible manner.
Although I've been an Adm Asst for over 5 years, this course was very stimulating for me. I learned so much; I like the detailed information. I feel very good about taking this course.
I have just passed the final exam with a score of 100%. Thank you very much for an informative and valuable class. I can highly recommend this course.
I really enjoyed taking this course. After many years of working in this field, this was a great refresher course. I do think after taking this course, I will have the confidence to better myself in other employment.
I really enjoyed the course. It was mostly a refresher course for me, but I also learned some new things as well. I have a few things which I learned that I want to implement in my position as Business Management Assistant. Thank you!
I really liked this class and learned a lot. I would recommend this class to anyone that wants to learn more about what it takes to be an Administrative Assistant.
Thank you again to the Swaims for having provided such a well-researched and organized course, which was also student-friendly, in that the illustrations were in color and the overall tone of the course was positive and encouraging. Thank you for being such dedicated educators.
I learned a lot in this class, it made me realize that Administrative Assistants play a much larger role than in the past. I believe that this will also help me with interviewing in order to get a new job.
Course Code: cop
In our first lesson, we'll talk about the different administrative specialties, and look at an overview of their varied duties and requirements. You'll learn how to create a winning office layout using workflow analysis, space planning, furniture and equipment selection, lighting, and file storage.
In this lesson, you'll learn how to effectively use information management to create a successful office operation and help increase your value to your organization. We'll explore how email, fax, and telephone enables you to access information, share knowledge, and communicate without boundaries.
This week, you'll learn how to productively use reprographics (the process of creating and distributing printed materials) and manage paper documents, micromedia, and documents that are electronically and magnetically stored. Then we’ll discuss how to use your computer to create presentations, newsletters, numerical reports, graphs, and charts.
We'll talk about scheduling and coordinating meetings, conferences, and business travel and share a case study to illustrate your role in supporting these activities. Then we'll examine how to create practical policies and design and manage useful forms to help your organization meet its objectives.
Our objective this week is to enhance your business writing skills so you can write purposefully and clearly. We'll bridge the subjects of written and verbal communication by discussing the principles of grammar and punctuation. We'll also review the mechanics of proofreading and the basic rules of communication.
In our final week, we’ll focus on interpersonal communication, and the best and most professional ways to listen to, interpret, and react to feedback. Then, we'll show you how to perform basic research and how to create a meaningful and memorable presentation.
This program is supported by highly experienced industry instructors.
There are no prerequisites for this course.
This course and its follow-up (Administrative Assistant Applications) may help you prepare for the internationally recognized Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP).
Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals (IAAP).
First and foremost, you need a computer, Internet access, and a working email account. You’ll need to use Internet Explorer 9.0 or above, Mozilla Firefox, Chrome, or Safari as your internet browser. You’ll also need Adobe Acrobat Reader (download here).
You may become an office or administrative assistant through education or work experience. Employers typically prefer some education beyond a high school diploma, and completing an administrative assistant training course proves you have the required skills.
There are no official certifications that are required to work as an administrative assistant. However, if you do want a certification to add to your resume, you may sit for the CAP exam, designated by the International Association of Administrative Professionals.