The subjects covered were very interesting and helpful to my day-to-day life. The writing style was clear. I really enjoyed this course. I am pursuing other communication courses!!!
Thank you so much for the opportunity in utilizing this course! I can already see the difference in my ability to communicate well to others and understand and know when and when not to speak or simply wait my turn. This course was wonderful.
Working through this course has helped me recognize many aspects of communication. I found it very informative and have already applied some of the techniques to my daily communications. I especially benefited from the lessons on effective listening and conflict resolution, however, each lesson was of value to me. I truly enjoyed your course.
This course surprised me in that it was very good indeed and not at all what I expected. There are so many courses from which to choose so this choice was really a shot in the dark. I appreciated the history and background and I could see the instructor at the front of the room with a PowerPoint presentation sharing the information. I deal in the clinical area of research and have a clinical background of more than 30 years. I need to deal with scientists who know the science, but cannot apply it to patients. Communication with them is difficult to say the least. I must say that the listening chapter was the most valuable. Hopefully I will have the opportunity to share what I have learned with them at least by example.
I found this course to be extremely helpful have already experienced significant changes in my relationships with people. I would definitely recommend this course to everyone!
I thought that this course was organized and presented in a very efficient manner. I thought the writing style of the lessons were great. I loved the conversational style that they were presented in. It felt like the instructor was actually speaking to us and not reading out of a text book.
Found the course to be interesting and as an individual in law enforcement, it has helped me communicate much better with people from a diverse background.
This was my first online class, so I was hesitant when I registered. It was most beneficial and I have no regrets. I strongly recommend it. The instructor is absolutely wonderful. Thank you so much.
Thank you Dr. Laurel for a great course! You have a very interactive and conversational style of writing which prevents the course reading from being boring. Your examples and analogies were easy to grasp and helped with understanding each lesson. I learned a lot in every lesson and have been able to apply what you've taught us to both my personal and professional relationships. This course superseded my expectations and I'm so happy I chose to take it, especially with you as the instructor!
Thank you so much. Because I took this course, I was able to initiate and partake in a conflict mediation resolution to resolve a situation at work. [...] I am fortunate to belong to an organization that promotes interpersonal relations. It was an emotional experience, but I was able to address my concerns and I feel validated as they were legitimate. It was an incredible experience and I achieved success due to taking this course and the Get Assertive course. Thanks again for helping me resolve conflict.
Course Code: ipc
Explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. Then learn seven premises of communication that will help you understand how to respond in any situation and two strategies for improving communication competence when you feel shy, apprehensive or reluctant.
Learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate and how we seek gratification of specific human needs through the communication process. You’ll also come to understand how language affects reasoning abilities and its limits.
Learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion. Then look at cultural identity and how it molds habits of communication no matter what the language of the culture is and how individuals and groups generalize and stereotype others.
Explore types of listening as well as the discipline listening requires. Then learn how brain structure as well as physical structure helps determine how men and women communicate. You'll also learn about the ways humans learn to act as either masculine or feminine and who teaches them.
Discover the three main characteristics that make up any relationship as well as the stages that all relationships go through. You’ll also examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others and learn how you can influence the behavior of others in the communication situation.
Learn how people can change the direction of a conversation to advance a personal agenda as you discover strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. Finally, you'll learn how to identify various types of interpersonal conflicts. You’ll also learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.
Laurel Bragstad combines her understanding of communication theory and human relationships to design curriculum in interpersonal communication, public speaking, journalism, persuasion, and theory and research. With a Master of Arts degree in interpersonal communication and rhetoric, she has taught a wide range of courses to undergraduate and graduate students. Her publications include several articles in ETC: The Journal for the International Society of General Semantics, a chapter in Classroom Exercises for General Semantics (published by the International Society of General Semantics), and a novel entitled In the Comfort of Shadows.
There are no prerequisites for this course.
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.