Course Code: GES355
Study service management and stakeholders, functions, roles, and processes, and the service lifecycle.
Explore service strategy key concepts, processes, design, transitions, and operations.
Study DevOps Parts 1, 2, and 3. Learn about DevOps and frameworks, culture, and organizational considerations.
Learn about DevOps practices the first way, IT service management, automation practices, tools, and more.
Cover the principles of PRINCE2 and pre-project preparation.
Know how to initiate a project, manage project delivery, and prepare for the course exam.
Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.
There are no prerequisites for this program, other than the technical specifications as listed above.
You can take this program on a PC (Windows XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons
For Web Based Exams (in addition to the above):
All materials are included in the program.
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
Yes. The PRINCE2 Manual.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL, PRINCE2 and DevOps Foundation exams after successful completion of the program and financial obligation.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
Our programs are all open enrolment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
Yes, this program will prepare you for the three Foundation certifications (ITIL, PRINCE2, and DevOps) and you will receive an exam voucher for the ITIL, PRINCE2 and DevOps Foundation exams after successful completion of the program and financial obligation.