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ed2go Information Technology Other Introduction to PC Troubleshooting
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computer-troubleshooting

Introduction to PC Troubleshooting

Don't spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them.

Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intro to PC Troubleshooting shows you how to maintain and optimize a Windows PC. So what are you waiting for? Let's troubleshoot - and fix - some PCs!

6 Weeks / 24 Course Hrs
Starting October 18, 2017

Offered in Partnership with your Preferred School

De Anza College Why this school? It's been chosen based on your location or if you've visited this school's website.

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Learning Method

Instructor-led Confirm your Start Date in Cart

Introduction to PC Troubleshooting

Learning Method

Instructor-led Confirm your Start Date in Cart

Introduction to PC Troubleshooting Reviews

Introduction to PC Troubleshooting Details + Objective

Course Code: trb

You Will Learn
  • Learn the typical hardware and operating system problems encountered by technicians
  • Gain the skills you need to solve common PC problems
  • Learn how to diagnose and fix more advanced problems as well
  • Learn how to maintain and optimize a Windows PC
How the course is taught
  • Instructor-led course
  • 6 weeks in duration
  • Courses begin each month
  • 2 lessons released each week
  • 24 course hours
How you will benefit
  • Save time and money by learning to diagnose and troubleshoot common computer problems that you may encounter personally and professionally
  • Gain confidence as you learn to fix problems on your PC and business computers
  • Open the door to new career opportunities as the go to person for technology issues in most companies
Introduction to PC Troubleshooting Outline
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Week 1

Start on the path to troubleshooting like a pro as you learn about input devices, the parts inside the computer, and output devices for PCs. Then, learn the three main steps in the troubleshooting process: identifying the problem, testing solutions, and completing the process.

Week 2

Learn some of the basic components and tools of an operating system and important tools for fixing one. Then learn basic steps of troubleshooting an operating system including startup, video, sound, and application errors.

Week 3

Master the three most important types of preventive maintenance: backing up data that’s on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS. Then find out how networks work and what the necessary components are for a wired network; discover wireless networks and everything that separates them from their wired-network brethren; and learn about the biggest network of them all, the Internet.

Week 4

Gain an understanding of the steps to take when trying to fix your network or Internet connections. Then, discover the many types of malicious software that can infect your computer, and learn the five-step process of recovering from a virus infection.

Week 5

Dive into the inside of a computer as you learn about the power of different PC parts, including what to look for when shopping for new ones as well as safe and proper handling of components. Then, learn to handle RAM, hard drives, and expansion cards to improve a PC’s performance.

Week 6

Discover safe and effective ways to check, clean, and maintain the inside and outside of your computer. Finally, discuss your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.

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Introduction to PC Troubleshooting Instructors
Scott Jernigan

With a Master of Arts degree in Medieval History, Scott Jernigan feels as much at home in the musty archives of London as he does in the warm glow of a computer monitor. Scott teaches A+ Certification and PC hardware classes around the country, including several stints at the FBI Academy in Quantico, VA, Lucent Technologies in Baltimore, MD, and the United Nations in New York City. Scott has also edited numerous computer books, including the best-selling "All in One A+ Certification Exam Guide" and the "Network+ Certification Exam Guide" from McGraw-Hill. Practicing what he teaches, Scott is an A+ and Network+ Certified Technician.

Introduction to PC Troubleshooting Requirements / Prerequisites

There are no prerequisites for this course.

A computer equipped with any Microsoft Windows 95 or better. You will also need access to one or more computers that do not contain any data you consider sensitive.

Introduction to PC Troubleshooting Frequently Asked Questions
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When can I get started?

A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!

How does it work?

Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.

How long do I have to complete each lesson?

Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

What if I need an extension?

The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

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