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Basic Presentation Skills: Creating a Presentation

Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the...
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$75

USD

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1 hours
Start Date: Open enrollment

Workplace Conflict: Recognizing and Responding to Conflict

Conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to...
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$75

USD

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1 hours
Start Date: Open enrollment

Facilitating Difficult Situations

How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the...
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$75

USD

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5 hours
Start Date: Open enrollment

Telepro Online Program Elective Module 4 - Positive Call Management

Handle those difficult calls when saying "no" is required.


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$35

USD

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1 hours
Start Date: Open enrollment

Writing a Business Case

Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it...
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$75

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2.50 hours
Start Date: Open enrollment

Having a Difficult Conversation

Having a difficult conversation can be an uncomfortable experience that causes anxiety for even the most experienced managers. When properly carried out, however, what threatens to be an emotional confrontation can be a meaningful and constructive experience.
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$75

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1 hours
Start Date: Open enrollment

Managing Effective Business Meetings

Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment.
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$75

USD

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1 hours
Start Date: Open enrollment

The Facilitator Role

Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a...
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$75

USD

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4 hours
Start Date: Open enrollment

Interpersonal Communication: Being Approachable

Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being...
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$75

USD

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1 hours
Start Date: Open enrollment

Negotiating to Mutual Benefit

The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here,...
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$75

USD

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4 hours
Start Date: Open enrollment
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