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Basic Communication Skills

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Keys to Effective Communication

Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
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24 hours
Start Date: Apr 16 | May 21 | Jun 18 | Jul 16

Interpersonal Communication

Become aware of the conscious and unconscious codes of meaning we send when communicating with others.
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24 hours
Start Date: Apr 16 | May 21 | Jun 18 | Jul 16

Mastering Public Speaking

Learn the secrets of effective public speaking and small group communication.
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24 hours
Start Date: Apr 16 | May 21 | Jun 18 | Jul 16

Handling Difficult Conversations Effectively

The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive.
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$75

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1 hours
Start Date: Open enrollment

Communicating with Professionalism and Etiquette

Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating...
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$75

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1 hours
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Preparing for a Difficult Conversation

For managers, approaching a difficult conversation – whether it's with a direct report, colleague, or manager – can provoke feelings of anxiety and discomfort. What may initially appear to be an emotionally charged conversation can, however, prove to be a fruitful...
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$75

USD

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1 hours
Start Date: Open enrollment

Having a Difficult Conversation

Having a difficult conversation can be an uncomfortable experience that causes anxiety for even the most experienced managers. When properly carried out, however, what threatens to be an emotional confrontation can be a meaningful and constructive experience.
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$75

USD

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1 hours
Start Date: Open enrollment

Using E-mail and Instant Messaging Effectively

In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the...
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$75

USD

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1 hours
Start Date: Open enrollment

Addressing and Redistributing E-mail

Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's...
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$75

USD

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1 hours
Start Date: Open enrollment

Managing Your E-mail

E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every...
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$75

USD

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1 hours
Start Date: Open enrollment
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