Become indispensable to any organization by understanding how to identify and meet customer needs.
Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
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