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Using Business Etiquette to Build Professional Relationships

Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette...
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$75

USD

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1 hours
Start Date: Open enrollment

Essential Skills for Professional Telephone Calls

Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues.
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service Training

This Customer Service training class teaches the basics of customer service and translates that knowledge into practical application.
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$49.95

USD

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7 hours
Start Date: Open enrollment

Writing under Pressure: The Writing Process

When a writing project is time sensitive, it becomes all the more valuable to have a reliable, systematic writing process. Otherwise you may end up overwhelmed and frustrated, or so rushed that you produce less than your best work. Even when you're under...
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$75

USD

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1 hours
Start Date: Open enrollment

Business Writing: How to Write Clearly and Concisely

People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master.
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$75

USD

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1 hours
Start Date: Open enrollment

Business Grammar: Common Usage Errors

When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words – ones that are often misused or confused – is important if you want to write clearly and professionally.
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$75

USD

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1 hours
Start Date: Open enrollment

Professionalism, Business Etiquette, and Personal Accountability

Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being...
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$75

USD

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1 hours
Start Date: Open enrollment

Preparing for Effective Business Meetings

Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical...
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$75

USD

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1 hours
Start Date: Open enrollment

Listening Essentials: The Basics of Listening

Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the...
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$75

USD

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1 hours
Start Date: Open enrollment

American Work Culture and Values

Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop...
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$75

USD

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1 hours
Start Date: Open enrollment
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