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Using Business Etiquette to Build Professional Relationships

Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette...
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$75

USD

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1 hours
Start Date: Open enrollment

Essential Skills for Professional Telephone Calls

Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues.
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service Training

This Customer Service training class teaches the basics of customer service and translates that knowledge into practical application.
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$49.95

USD

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7 hours
Start Date: Open enrollment

Business Writing: How to Write Clearly and Concisely

People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master.
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$75

USD

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1 hours
Start Date: Open enrollment

Communication Skills and Project Management

An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging...
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$75

USD

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2 hours
Start Date: Open enrollment

Getting Results without Authority: Persuasive Communication

Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the...
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$75

USD

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1 hours
Start Date: Open enrollment

Strategies for Communicating with Tact and Diplomacy

Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut...
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$75

USD

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1 hours
Start Date: Open enrollment

Facilitating Difficult Situations

How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the...
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$75

USD

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5 hours
Start Date: Open enrollment

The Impact of Situation and Style When Communicating with Diplomacy and Tact

Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different...
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$75

USD

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1 hours
Start Date: Open enrollment

Business Writing: Editing and Proofreading

When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point...
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$75

USD

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1 hours
Start Date: Open enrollment
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