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Using Business Etiquette to Build Professional Relationships

Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette...
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$75

USD

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1 hours
Start Date: Open enrollment

Essential Skills for Professional Telephone Calls

Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues.
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$75

USD

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1 hours
Start Date: Open enrollment

Business Coaching: Using Different Coaching Styles

Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles – directive and nondirective – depending on their coachee's skill and...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service Training

This Customer Service training class teaches the basics of customer service and translates that knowledge into practical application.
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$49.95

USD

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7 hours
Start Date: Open enrollment

Administrative Professionals: Common Administrative Support Tasks

When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to...
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$75

USD

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1 hours
Start Date: Open enrollment

The Customer Service Representative (CSR)

It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Performance Appraisal Essentials: 360-degree Appraisals

By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job – one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers,...
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$75

USD

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1 hours
Start Date: Open enrollment

Leadership Essentials: Creating Your Own Leadership Development Plan

Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually...
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$75

USD

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1 hours
Start Date: Open enrollment

Developing Strong Customer Relationships

Developing strong customer relationships is essential for sustained sales success. Understanding your customers’ needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships.
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$75

USD

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1 hours
Start Date: Open enrollment
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  • Learn a new skill or enhance existing skills for professional development or personal enrichment.
  • New sessions starting monthly with lessons and assignments released weekly.
  • 2-4 hours a week in a convenient six-week format.
  • Interactive learning environment. Classroom built around discussion areas where you can engage with classmates and instructors.
  • Expert instructors develop, lead, and interact with students in each course.
  • Award of completion from your learning institution with passing score.
  • Get started in a new career or gain skills to advance in your existing one.
  • Start Anytime. Access to lessons and assignments available from day one.
  • Many programs can be completed in less than six months.
  • Everything you need for a comprehensive learning experience while working at a pace that suites your individual style.
  • Expert instructors facilitate every program and provide personal assistance.
  • Certificate of completion awarded by your learning institution with passing score.
  • Gain the knowledge needed to move forward with your education.
  • Start anytime. Access Granted upon registration.
  • Courses are designed to be completed within 6-12 weeks.
  • Interactive multi-media instruction with integrated assessment, allowing you to work at your own pace.
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  • Confirmation of successful course completion.
  • Build industry skills or earn continuing education credits in a variety of fields.
  • Start Anytime. Access to all course material and assessments from day one.
  • Many tutorials can be completed in just a few hours.
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  • Material developed by industry leaders and student support offered.
  • Certificate of completion awarded with passing score.

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