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Telepro Online Program - Complete Program

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro Online Program is essential for anyone who interacts with internal or external customers over the telephone.
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$179

USD

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12 hours
Start Date: Open enrollment

Telepro Online Program - Group One: 'Connecting' with the Customer

Group 1 modules focus on improving the customer experience by improving the learner's ability to connect with the customer. This program is suitable for all reps as a base program and as the sole program for reps who have minimal need...
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$89

USD

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4 hours
Start Date: Open enrollment

Telepro Online Program - Group Two: Managing the Call

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.
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$89

USD

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4 hours
Start Date: Open enrollment

Telepro Online Program Elective Module 1 - Creating a Climate for Rapport

Gain the benefits of developing and maintaining a positive attitude within the call center working environment.
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$35

USD

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1 hours
Start Date: Open enrollment

Telepro Online Program Elective Module 2 - Communicating Through Accents

Learn how to listen through accents and speech that are difficult to understand.
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$35

USD

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1 hours
Start Date: Open enrollment

Telepro Online Program Elective Module 4 - Positive Call Management

Handle those difficult calls when saying "no" is required.


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$35

USD

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1 hours
Start Date: Open enrollment

The Customer Service Representative (CSR)

It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Support Center Services and Work Environment

The keys to success are creating a support culture that focuses on your customers' needs and building up your support team's skills and knowledge to provide that support. This course is intended to introduce the learner to the basic levels of service...
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$75

USD

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3 hours
Start Date: Open enrollment

Team and Customer Relationships

This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well...
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$75

USD

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3 hours
Start Date: Open enrollment

Customer Interactions

Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper...
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$75

USD

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3.50 hours
Start Date: Open enrollment
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  • Learn a new skill or enhance existing skills for professional development or personal enrichment.
  • New sessions starting monthly with lessons and assignments released weekly.
  • 2-4 hours a week in a convenient six-week format.
  • Interactive learning environment. Classroom built around discussion areas where you can engage with classmates and instructors.
  • Expert instructors develop, lead, and interact with students in each course.
  • Award of completion from your learning institution with passing score.
  • Get started in a new career or gain skills to advance in your existing one.
  • Start Anytime. Access to lessons and assignments available from day one.
  • Many programs can be completed in less than six months.
  • Everything you need for a comprehensive learning experience while working at a pace that suites your individual style.
  • Expert instructors facilitate every program and provide personal assistance.
  • Certificate of completion awarded by your learning institution with passing score.
  • Gain the knowledge needed to move forward with your education.
  • Start anytime. Access Granted upon registration.
  • Courses are designed to be completed within 6-12 weeks.
  • Interactive multi-media instruction with integrated assessment, allowing you to work at your own pace.
  • Professional instructors support you throughout your learning experience.
  • Confirmation of successful course completion.
  • Build industry skills or earn continuing education credits in a variety of fields.
  • Start Anytime. Access to all course material and assessments from day one.
  • Many tutorials can be completed in just a few hours.
  • Quick independent study. Learn something new or expand your knowledge while working at your own pace.
  • Material developed by industry leaders and student support offered.
  • Certificate of completion awarded with passing score.

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