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Customer Service

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Customer Service over the Phone

Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service Training

This Customer Service training class teaches the basics of customer service and translates that knowledge into practical application.
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$49.95

USD

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7 hours
Start Date: Open enrollment

Internal Customer Service

Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service Confrontation and Conflict

How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer...
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$75

USD

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1 hours
Start Date: Open enrollment

Shaping the Direction of Customer Service in Your Organization

There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations – and specifically customer service leaders –...
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$75

USD

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1 hours
Start Date: Open enrollment

Identifying and Managing Customer Expectations

Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a...
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$75

USD

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1 hours
Start Date: Open enrollment

Creating and Sustaining a Customer-focused Organization

To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve.
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-focused Interaction

Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers’ expectations have evolved over time, and so too have customer service strategies. Many organizations are improving...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Advocacy: Communicating to Build Trusting Customer Relationships

Customer advocacy is an approach to customer management that seeks to generate exceptional value for customers by focusing on their success. At a time when customers have more power than ever, customer advocacy can be an...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Advocacy: Enhancing the Customer Experience

Providing customers with a valuable experience each time they interact with your organization is a hallmark of effective customer advocacy. But many customer experiences are forgettable because nothing particularly important happens.
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$75

USD

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1 hours
Start Date: Open enrollment
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