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Quality Control

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Total Quality Fundamentals

Learn the basics of total quality management.
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$149

USD

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24 hours
Start Date: Aug 20 | Sep 17 | Oct 15 | Nov 12

Six Sigma: Total Quality Applications

Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality.
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$149

USD

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24 hours
Start Date: Aug 20 | Sep 17 | Oct 15 | Nov 12

Quality Management Basics

Quality Management Basics provides a firm foundation for anyone looking to understand quality management practices and techniques.
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$299

USD

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12 hours
Start Date: Open enrollment

Customer-driven Process Improvement: Basic Framework

Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers – the most important stakeholders in your business. Customer satisfaction is critical to the survival of...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-driven Process Improvement: Identifying Customer Needs

Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis.
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-driven Process Improvement: From Customer Needs to Process Requirements

Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes.
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-Driven Process Improvement: Mapping and Measuring Processes

Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-driven Process Improvement: Analyzing Process Problems

One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions

After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer-driven Process Improvement: Implementing and Maintaining Improvements

The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current...
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$75

USD

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1 hours
Start Date: Open enrollment
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