This course includes a knowledgeable and caring instructor who will guide you through
your lessons, facilitate discussions, and answer your questions. The instructor
for this course will be
Carline Dalgleish.
Carline Dalgleish has been employed in the medical business office management profession since 1970. She began in the medical records department of the Army/Air Force Hospital in Nuremberg, Germany and has performed accounts receivable and business office management services for physicians, clinics, hospitals, and Medicare.
She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, and information technology. She is also a subject matter expert in administrative medical assisting and medical billing and coding. In addition, she has created the curriculum for and taught many accounts receivable and accounts payable educational programs, with an emphasis in administrative medical assisting and medical billing and coding.
In the early 1990s, Ms. Dalgleish moved full-time into curriculum development, teaching, and management of business and allied health education programs, with special emphasis on medical business office administration and management.
Ms. Dalgleish holds a bachelor's degree in business information systems and a master's degree in leadership. She is an AHIMA approved ICD-10-CM/PCS Trainer and is a member of the American Health Information Management Association (AHIMA) and the American Association of Healthcare Administrative Management (AAHAM). She owns her own consulting firm, AnnGrant Education Services, Inc., and is currently completing a textbook on the new ICD-10 coding system.