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Cisco CAPPS 8.0: Implementing Cisco Unity Express in CUCM Express Environment

In the modern business environment, many organizations rely on voice-mail messaging and call handling features such as auto-attendant scripts to process customer calls. These services can be managed centrally, or in the...
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$75

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2 hours
Start Date: Open enrollment

Cisco CIPT1 8.0: CUCM Call Routing Components and Calling Privileges

The dial plan is one of the key elements of an IP telephony system. It's at the core of the user experience because it defines the rules that govern how a user reaches any destination. The most important components of a dial plan are...
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$75

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2.50 hours
Start Date: Open enrollment

Cisco ICOMM 8.0: Enablement of Cisco Unity Connection and Voice Mailbox Options

Cisco Unity Connection allows the addition of users in an efficient manner as well as proactive user mailbox maintenance. It also provides methods for enhancing the telephone user interface (TUI) experience for users.
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2 hours
Start Date: Open enrollment

Cisco CIPT1 8.0: Implementing Media Resources in Unified Communications Manager

Cisco Unified Communications Manager (CUCM) supports various types of media resources. It is important to understand how to configure the software- and hardware-based media resources that CUCM servers provide, and how to...
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2 hours
Start Date: Open enrollment

Cisco TVOICE 8.0: Troubleshooting Device and Extension Mobility

The Cisco Unified Communications Manager Device Mobility feature dynamically changes important location settings - such as Calling Search Space (CSS), region, date and time group, and Cisco Unified Survivable Remote Site Telephony (Cisco...
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2 hours
Start Date: Open enrollment

Cisco TVOICE 8.0: Troubleshooting Conference and Transcoder Issues

The conference bridge for Cisco Unified Communications Manager, a software or hardware application, allows both Ad Hoc and Meet-Me voice conferencing. Each conference bridge can host several simultaneous, multi-party conferences.
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1.50 hours
Start Date: Open enrollment

Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance

In a VoIP environment, the administrator must understand how to successfully troubleshoot problems. The Cisco Unified Communications solutions provide a wide range of tools to maintain, troubleshoot and monitor Cisco Unified...
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1.50 hours
Start Date: Open enrollment

Cisco TVOICE 8.0: Troubleshooting MOH and MTP Issues

Today, Cisco Unified Communications system functionality requires the use of media resources such as transcoding and music on hold (MOH). These media resources can be either software- or hardware-based. Both methods have their own possible unique...
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$75

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1.50 hours
Start Date: Open enrollment

Cisco CIPT1 8.0: Cisco Unified Mobility

The growing use of mobile devices allows users - whether on a retail floor, at an airport, or at a Wi-Fi hotspot in a local coffee shop - to enjoy the efficiencies and speed of Cisco Unified Communications. However, as more people own multiple devices ranging...
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$75

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1 hours
Start Date: Open enrollment

Cisco CIPT1 8.0: Implementing Call Coverage

Many businesses have sales or service support departments that work as groups to process inbound calls from customers. These businesses typically need several phone lines and a method to make the lines work together so that if one representative is busy or...
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$75

USD

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1 hours
Start Date: Open enrollment
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