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Handling Difficult Conversations Effectively

The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive.
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1 hours
Start Date: Open enrollment

Communicating with Professionalism and Etiquette

Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating...
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1 hours
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Writing for Technical Professionals: Preparation and Planning

Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts...
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1 hours
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Writing for Technical Professionals: Effective Writing Techniques

Once you have planned the structure of a writing project, you need to plan your writing approach based on your target audience. You must take a different approach, for example, if instructing technical students how to implement a...
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2 hours
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Using Business Etiquette to Build Professional Relationships

Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette...
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1 hours
Start Date: Open enrollment

Writing under Pressure: Preparing for Success

Certain professions are inextricably tied to writing under pressure, such as the newspaper journalist or the magazine columnist. Indeed, there's a broad spectrum of professions where writing under pressure is an essential skill with direct consequences –...
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1 hours
Start Date: Open enrollment

Writing under Pressure: The Writing Process

When a writing project is time sensitive, it becomes all the more valuable to have a reliable, systematic writing process. Otherwise you may end up overwhelmed and frustrated, or so rushed that you produce less than your best work. Even when you're under...
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1 hours
Start Date: Open enrollment

Telecommuting Basics: Communication Strategies for the Remote Employee

With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective...
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$75

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1 hours
Start Date: Open enrollment

American Work Culture and Values

Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop...
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$75

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1 hours
Start Date: Open enrollment

Key Aspects of the American Work Environment

Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different...
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$75

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1 hours
Start Date: Open enrollment
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