Critical information designed to increase profits. Cash management, sources of financing, accounts receivable management, business advisors, and methods to reduce risk. Learn More>>
Vital information for the entrepreneur: identifying new business ideas, recognizing opportunity, developing a vision statement and creating a dynamic business plan. Learn More>>
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face... Learn More>>
What does it take to succeed in business? John Bulloch knows! Watch and listen as John shares his strategies for small business success in this ten-part video e-learning program. You'll find out how successful economies support entrepreneurs, where ideas come from, Learn More>>
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative... Learn More>>
How is organization related to procrastination? In fact, the two often go hand in hand. A lack of organization, coupled with a tendency to procrastinate, can be a vicious cycle. Becoming disciplined, setting priorities, and... Learn More>>
Do highly productive people have some innate skill that others do not? Or do people become productive because of their choices and actions? This course teaches that anyone can be productive if they choose to be – and follow... Learn More>>
Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual... Learn More>>
Anyone who wants to gain support for an idea or initiative needs a well-prepared business plan. A business plan is like a road map that helps you clearly see the opportunities and obstacles you'll inevitably face as you pursue your business idea. Learn More>>
This course is designed to prepare learners for the Project Management Institute's Agile Certified Practitioner (PMI-ACP) exam by exploring the methodologies, practices, tools, and techniques that Agilists need to master to become proficient practitioners. Learn More>>
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