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Getting Results without Authority: Persuasive Communication

Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the...
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$75

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1 hours
Start Date: Open enrollment

Strategies for Communicating with Tact and Diplomacy

Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut...
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$75

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1 hours
Start Date: Open enrollment

The Impact of Situation and Style When Communicating with Diplomacy and Tact

Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different...
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1 hours
Start Date: Open enrollment

Delivering a Difficult Message with Diplomacy and Tact

Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential...
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1 hours
Start Date: Open enrollment

Workplace Conflict: Recognizing and Responding to Conflict

Conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to...
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1 hours
Start Date: Open enrollment

Workplace Conflict: Strategies for Resolving Conflicts

Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in...
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1 hours
Start Date: Open enrollment

Working with Difficult People: Identifying Difficult People

Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is...
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1 hours
Start Date: Open enrollment

Working with Difficult People: How to Work with Aggressive People

Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas.
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$75

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1 hours
Start Date: Open enrollment

Working with Difficult People: How to Work with Negative People

For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work...
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$75

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1 hours
Start Date: Open enrollment

Working with Difficult People: How to Work with Procrastinators

Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to...
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$75

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1 hours
Start Date: Open enrollment
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