Explore a Career as an Administrative Medical Assistant

Explore a Career as an Administrative Medical Assistant

Kent State University Ashtabula

$95.00 Enroll Now!

Instructor-Led Course
Hours: 24
Duration of Access: 6 weeks
Start Dates: Apr 16, May 21, Jun 18, Jul 16
11,299 Students
have taken this course.

About This Course

Learn what it takes to have a successful career as an administrative medical assistant in the exciting and high-demand world of healthcare.

In this course, you'll master the basics of scheduling patients' appointments, surgeries, and hospital admissions. In addition, you'll discover how to create, maintain, and file medical charts. You'll also find out how to verify patients' insurance, create encounter forms (charge tickets), post charges, obtain pre-authorizations from insurers, and schedule return visits.

After that, we'll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients' accounts and bill their insurance companies. Next, we'll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You'll also learn what a day sheet is, why it's important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.

Finally, we'll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.

If you're organized, you're a "people person," and you're interested in a secure job in the healthcare field, a career as an administrative medical assistant may be just what you're looking for. This course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.

Course Revised March 2014 

About The Instructor

Carline Dalgleish

Carline Dalgleish has worked in medical business office management since 1970. She began in the medical records department of the Army/Air Force Hospital in Nuremberg, Germany and has performed accounts receivable and business office management services for physicians, clinics, hospitals, and Medicare.

She has experience in administrative and financial departments as well as management experience in business office administration, regulatory compliance, and information technology. She is also an expert in administrative medical assisting and medical billing and coding. In addition, she has created the curriculum for and taught many accounts receivable and accounts payable educational programs, with an emphasis in administrative medical assisting and medical billing and coding.

In the early 1990s, Ms. Dalgleish moved full-time into curriculum development, teaching, and management of business and allied health education programs, with special emphasis on medical business office administration and management.

Ms. Dalgleish holds two bachelor's degrees in business information systems and health information management. She also earned a master's degree in leadership, and she holds a Registered Health Information Administrator (RHIA) certification. She is an AHIMA-approved ICD-10-CM/PCS Trainer and is a member of the American Health Information Management Association (AHIMA) and the American Association of Healthcare Administrative Management (AAHAM). She has written several textbooks on ICD-10 coding.


I want to thank you Ms. Dalgleish for this class and the time and energy you put in it to help us see, find and understand the lessons. Your lay out, illustrations and examples were great. I always wanted some knowledge of just what goes on in the medical office. I passed my exam with a 100%. This was my 5th online medical class and I hope to take many more. Your class was not only informative but also interesting. I love to learn and you did a great job in teaching. Please make more medical classes available. You are a great teacher and I hope to take more classes with you as the instructor.

Follow Us