Customer Service Fundamentals

Customer Service Fundamentals
Instructor-Led Course
Hours: 24
Duration of Access: 6 weeks
Start Dates: Dec 10, Jan 21, Feb 18, Mar 18
3,608 Students
have taken this course.

Requirements

• Internet access
• Email
• One of the following browsers: 
    o Mozilla Firefox 
    o Microsoft Internet Explorer (9.0 or above)
    o Google Chrome
    o Safari
• Adobe PDF  plug-in (a free download obtained at Adobe.com .)

 


Review

I enjoyed the Managing Customer Service course. It was well written and easy to follow. Tony Swaim did an excellent job in keeping the material informative, yet interesting and fun. I found the course useful as a refresher and also gained insight into current trends and updates in the customer service field. The links provided with each lesson gave additional information that was helpful. I would highly recommend this course!

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