This course exceeded my expectations. It was everything I was looking for and more. A++ for the instructor. I completed the Medical Secretary Training ( a 9-month course) at a technical college ~ 20 years ago and wanted to see how the industry changed, brush up my skills and decide if this was a career for me. Jennifer is so pleasantly willing to present a vast of array of resources, details, nuances, considerations, and experiences. I have taken a few on-line courses and this by far was the best one.