You will need Microsoft Outlook 2010. (Software must be installed and fully operational before the course begins.) You will also need Microsoft Windows XP, Windows Vista, or Windows 7, as well as Internet access, email, and the Microsoft Internet Explorer or Mozilla Firefox Web browser. In addition, you will need the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader). A free 60-day trial version of Office 2010 may be available at http://www2.buyoffice.microsoft.com/usa/?torb=4&WT.mc_id=ODC_ENUS_GenTry_Control.