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Financial Management for Small Business Certificate

Critical information designed to increase profits. Cash management, sources of financing, accounts receivable management, business advisors, and methods to reduce risk.
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$35

USD

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5 hours
Start Date: Open enrollment

Marketing

This four hour program was created for individuals who want to know more about marketing. The program will provide a fundamental understanding of marketing, including the basic marketing concepts and a working definition of marketing, then go on to explore in detai
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$75

USD

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4 hours
Start Date: Open enrollment

Entrepreneurship Certificate

Vital information for the entrepreneur: identifying new business ideas, recognizing opportunity, developing a vision statement and creating a dynamic business plan.
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$35

USD

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15 hours
Start Date: Open enrollment

Communication Skills

Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative...
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$75

USD

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3.50 hours
Start Date: Open enrollment

Business Writing: How to Write Clearly and Concisely

People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master.
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$75

USD

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1 hours
Start Date: Open enrollment

Essentials of Interviewing and Hiring: Screening Applicants for Interviewing

Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to...
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$75

USD

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1 hours
Start Date: Open enrollment

Business Grammar: Sentence Construction

People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company.
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service over the Phone

Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face...
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$75

USD

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1 hours
Start Date: Open enrollment

Internal Customer Service

Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your...
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$75

USD

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1 hours
Start Date: Open enrollment

Customer Service Confrontation and Conflict

How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer...
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$75

USD

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1 hours
Start Date: Open enrollment
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  • Learn a new skill or enhance existing skills for professional development or personal enrichment.
  • New sessions starting monthly with lessons and assignments released weekly.
  • 2-4 hours a week in a convenient six-week format.
  • Interactive learning environment. Classroom built around discussion areas where you can engage with classmates and instructors.
  • Expert instructors develop, lead, and interact with students in each course.
  • Award of completion from your learning institution with passing score.
  • Get started in a new career or gain skills to advance in your existing one.
  • Start Anytime. Access to lessons and assignments available from day one.
  • Many programs can be completed in less than six months.
  • Everything you need for a comprehensive learning experience while working at a pace that suites your individual style.
  • Expert instructors facilitate every program and provide personal assistance.
  • Certificate of completion awarded by your learning institution with passing score.
  • Gain the knowledge needed to move forward with your education.
  • Start anytime. Access Granted upon registration.
  • Courses are designed to be completed within 6-12 weeks.
  • Interactive multi-media instruction with integrated assessment, allowing you to work at your own pace.
  • Professional instructors support you throughout your learning experience.
  • Confirmation of successful course completion.
  • Build industry skills or earn continuing education credits in a variety of fields.
  • Start Anytime. Access to all course material and assessments from day one.
  • Many tutorials can be completed in just a few hours.
  • Quick independent study. Learn something new or expand your knowledge while working at your own pace.
  • Material developed by industry leaders and student support offered.
  • Certificate of completion awarded with passing score.

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