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Risk Management: Identifying Risk

Risk is the driving force behind every business venture, so it's important to understand risk and plan for it. Even though the best leaders are accomplished decision-makers who know how to make tough choices on the fly, in today's business environment you must know how...
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$75

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1 hours
Start Date: Open enrollment

Business Planning Essentials: Preparing a Business Plan

Anyone who wants to gain support for an idea or initiative needs a well-prepared business plan. A business plan is like a road map that helps you clearly see the opportunities and obstacles you'll inevitably face as you pursue your business idea.
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$75

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1 hours
Start Date: Open enrollment

Managing Change: Building Positive Support for Change

It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better – an improvement in processes, systems, functions, or services most likely translates into direct...
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$75

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1 hours
Start Date: Open enrollment

Telecommuting Basics: Communication Strategies for the Remote Employee

With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective...
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$75

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1 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Continual Service Improvement

IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL®, Continual Service Improvement (CSI) is a stage of the Service Lifecycle that provides...
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$75

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1.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle

Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase...
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$75

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1.50 hours
Start Date: Open enrollment

Managing Your Career: Professional Networking Essentials

Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation...
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$75

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1 hours
Start Date: Open enrollment

ITIL® 2011 Edition Overview: Certification and Benefits

It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL® certification positions you as a highly-regarded asset to your colleagues, organization, and industry.
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$75

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2 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Design Fundamentals

IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create...
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$75

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1.50 hours
Start Date: Open enrollment

ITIL® 2011 Edition Foundation: Service Strategy Processes

In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy: Demand...
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$75

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1.50 hours
Start Date: Open enrollment
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