Requirements
- Internet access
- Netscape or Internet Explorer Web browser
Syllabus
- Lesson 1- Introduction to the study of communication
- Lesson 2- The components of communication
- Lesson 3- The directions communication flows in organizations
- Lesson 4- Communication barriers
- Lesson 5- The communication medium
- Lesson 6- Listening skills
- Lesson 7- Verbal and non verbal communication
- Lesson 8- Written communication
- Lesson 9- Communicating with individuals and groups
- Lesson 10- Constructive criticism
- Lesson 11- Communicating through change
- Lesson 12- Organizational communication
Instructor
Patricia Addesso
has worked for over 20 years in retail, academic and telecommunications organizations. She
has a doctorate in Industrial/ Organizational Psychology, and is well-grounded in the
theory of human behavior at work. In addition, she has held management positions in three
companies, and thus "speaks the language" of upper management. This blend of the
theoretical and the practical is the hallmark of her consulting style.
Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning, personality assessments, and helping organizations through executive transitions.
She builds executive, management and work teams through personality assessment and alignment with the characteristics of high-performing teams. She also provides workshops in areas such as conflict resolution, stress management, and project planning.
She has worked with such diverse clients as AirTouch Cellular, National Legal Aid and Defender Association, and ANA Hotels. She is on the adjunct staff of the Center for Creative Leadership in San Diego, where she provides intensive one-on-one feedback and coaching to executives.
Overall student evaluation:
Student Reviews:
"Great class! Thank you." -Raymond (Mar 1999)
"This format is very good for people like myself. Due to work and family commitments this format was a perfect blend for me. The work load was sufficient that you could do 2 lessons in one sitting, and still be able to keep up. Thank you for this format!!" -Mike (Mar 1999)