Requirements
- Internet access
- Netscape or Internet Explorer Web browser
Syllabus
- Lesson 1-Introduction to Conflict Resolution and Problem Solving
- Lesson 2-The nature of conflict
- Lesson 3-Negotiation
- Lesson 4-Conflict between groups
- Lesson 5-Models of problem solving
- Lesson 6-The desired versus the actual situation
- Lesson 7-Establishing objectives
- Lesson 8-Generating alternatives
- Lesson 9-Choosing a solution
- Lesson 10-Implementing a solution
- Lesson 11-Follow-up and evaluation
- Lesson 12-Conflict in problem solving
Instructor
Patricia Addesso
has worked for over 20 years in retail, academic and telecommunications organizations. She
has a doctorate in Industrial/ Organizational Psychology, and is well-grounded in the
theory of human behavior at work. In addition, she has held management positions in three
companies, and thus "speaks the language" of upper management. This blend of the
theoretical and the practical is the hallmark of her consulting style.
Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning, personality assessments, and helping organizations through executive transitions.
She builds executive, management and work teams through personality assessment and alignment with the characteristics of high-performing teams. She also provides workshops in areas such as conflict resolution, stress management, and project planning.
She has worked with such diverse clients as AirTouch Cellular, National Legal Aid and Defender Association, and ANA Hotels. She is on the adjunct staff of the Center for Creative Leadership in San Diego, where she provides intensive one-on-one feedback and coaching to executives.