Requirements
- Internet access
- Netscape or Internet Explorer Web browser
Syllabus
- Lesson 1-Orientation; The current state of international business; Overview of the multinational corporation
- Lesson 2-The international business environment
- Lesson 3-International strategic choices
- Lesson 4-Cultural Dimensions
- Lesson 5-International Marketing
- Lesson 6-International Finance
- Lesson 7-Definition of Quality; The Need for Quality and the History of the Quality Movement
- Lesson 8-Total Quality Management (TQM): a philosophy
- Lesson 9-Customer-orientation; Quality Systems
- Lesson 10-Quality Organization; Quality Costs
- Lesson 11-Variation and Quality (introduction to SPC); Prevention (not detection) of defects is the goal
- Lesson 12-ISO and Malcolm Baldrige National Quality Award; Wrap-up; Final exam
Instructor
In industry, Tony Swaim has made significant contributions to the
business community dating back to 1977. He has held globally-focused executive positions
with Baxter Healthcare Corporation, Beckman Instruments Incorporated and Allergan,
Incorporated. His most recent industry position was Director, Worldwide Surgical Logistics
for Allergan where he was responsible for supply chain management. Previous responsibility
areas were in operations, inventory management, local area networks, procurement and
quality. 
Mr.
Swaim’s educational background includes an MBA and Bachelor of Science with
concentration in Marketing. Additionally, he has studied in the Executive Management
Program at Claremont Graduate University. Professional certifications held are Certified
Purchasing Manager (C.P.M. offered by the National Association of Purchasing
Management)and Certified in Production and Inventory Management (CPIM offered by the
American Production and Inventory Control Society.