Requirements
- Internet access
- Netscape or Internet Explorer Web browser
Syllabus
- Lesson 1-Orientation; Define Quality and discuss why it's needed
- Lesson 2-History of the Quality Movement
- Lesson 3-Quality Fallacies (misconceptions)
- Lesson 4-Total Quality Management (TQM): A Philosophy
- Lesson 5-Quality Objectives; Customer-orientation and satisfaction
- Lesson 6-Customer Feedback (complaints); Customer Service
- Lesson 7-Quality Systems
- Lesson 8-Quality Organization
- Lesson 9-Quality Costs
- Lesson 10-Quality Costs (continued)
- Lesson 11-Variation and Quality (introduction to SPC)
- Lesson 12- Prevention (not detection) is the goal; Wrap-up; Final Exam
Instructor
In industry, Tony Swaim has made significant contributions to the
business community dating back to 1977. He has held globally-focused executive positions
with Baxter Healthcare Corporation, Beckman Instruments Incorporated and Allergan,
Incorporated. His most recent industry position was Director, Worldwide Surgical Logistics
for Allergan where he was responsible for supply chain management. Previous responsibility
areas were in operations, inventory management, local area networks, procurement and
quality. 
Mr.
Swaim’s educational background includes an MBA and Bachelor of Science with
concentration in Marketing. Additionally, he has studied in the Executive Management
Program at Claremont Graduate University. Professional certifications held are Certified
Purchasing Manager (C.P.M. offered by the National Association of Purchasing
Management)and Certified in Production and Inventory Management (CPIM offered by the
American Production and Inventory Control Society.