Requirements
- Internet access
- Netscape or Internet Explorer Web browser
Syllabus
- Lesson 1-Orientation; Overview of the use of tools
- Lesson 2-Brainstorming; Brainwriting; Affinity Diagram; Nominal Group Technique
- Lesson 3-Flowchart; Integrated Flowchart; Work Flow Diagram; Storyboard
- Lesson 4-Ishikawa Diagram; Force Field Analysis; Tree Diagram; Why Why Diagram
- Lesson 5-Plan-Do-Check-Act; Arrow Diagram; ACORN test; Introduction to Graphing
- Lesson 6-Checksheet; Box and Whiskers; Pareto Chart; Histogram
- Lesson 7-Scatter Diagram; Run Chart; Normal Probability Plot
- Lesson 8-Kolmogorov-Smirnov test
- Lesson 9-Basic statistics
- Lesson 10-Control charts
- Lesson 11-Control Charts (continued)
- Lesson 12-Process Capability; Wrap-up; Final Exam
Instructor
In industry, Tony Swaim has made significant contributions to the
business community dating back to 1977. He has held globally-focused executive positions
with Baxter Healthcare Corporation, Beckman Instruments Incorporated and Allergan,
Incorporated. His most recent industry position was Director, Worldwide Surgical Logistics
for Allergan where he was responsible for supply chain management. Previous responsibility
areas were in operations, inventory management, local area networks, procurement and
quality. 
Mr.
Swaim’s educational background includes an MBA and Bachelor of Science with
concentration in Marketing. Additionally, he has studied in the Executive Management
Program at Claremont Graduate University. Professional certifications held are Certified
Purchasing Manager (C.P.M. offered by the National Association of Purchasing
Management)and Certified in Production and Inventory Management (CPIM offered by the
American Production and Inventory Control Society.