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A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!

How does it work? Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.

Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

Week One

Lesson 01 - Laying the Groundwork
Wednesday

This first lesson lays the groundwork for successful sales. You'll review some basic sales terminology and learn about how it relates to your profession. You'll also learn about appropriateness and how it can be a powerful tool for your success. This lesson will start the new salesperson off with the right tools to succeed.

Lesson 02 - Itineraries, Sales Call Reports, and the Customer Database
Friday

This lesson will talk about itineraries, sales call reports, and the customer database. Nothing is more important in sales than tracking your progress, your customers, and your prospects. Preparation and record keeping will keep you one step ahead of the competition. You'll also learn how to schedule follow-up calls to avoid letting potential sales pass you by.

Week Two

Lesson 03 - Selling Yourself, Your Company, and Your Product
Wednesday

To be successful in sales, you must learn to sell three things: Yourself, your company, and your product. In this lesson, you'll learn the importance of these things and how to make them work in your favor. And no matter how good you are in sales, you will eventually experience a sales slump. You'll learn the simple steps to work through this slump and come through it in a stronger position.

Lesson 04 - Communication Skills
Friday

If you can't communicate, you can¹t sell. That's why communication is the focus of this lesson. You will learn how to effectively communicate with your customers and prospects in order to minimize problems and maximize customer loyalty. Just as important is your communication with your own company. Stop problems before they start, and your sales will increase dramatically.

Week Three

Lesson 05 - Developing Effective Sales Presentations
Wednesday

The previous lessons laid out a strong foundation for your sales efforts. In this lesson, you'll learn how to develop your sales presentation. A good sales presentation can mean the difference between making the sale and going home empty-handed. Learn how to guide the prospect to placing the order by using these proven techniques.

Lesson 06 - Recognizing Personality Types
Friday

You'll encounter seven different types of personalities during your sales career, and you'll meet them all in this lesson. Who are they? How can you identify them? How can you relate to them? Most important, how can you sell to them? This lesson will talk about how to identify which personality type you're dealing with so you can develop a unique selling strategy for each of them.

Week Four

Lesson 07 - Presentations for Different Personality Types
Wednesday

Knowing how to create an effective presentation, and how to identify the different personality types is essential knowledge. In Lesson 7, you'll learn how to apply the knowledge you gained in the previous two lessons. You'll learn how to modify your presentation to meet the expectations of each of the personality types-a recipe for success!

Lesson 08 - Closing the Sale
Friday

The ultimate goal of the salesperson is to make or close the sale. There are six basic ways to close a sale, and this lesson will discuss them all. More importantly, you'll learn how to put each method to use for the greatest effect.

Week Five

Lesson 09 - Converting Customer Complaints to Delight
Wednesday

When is an unhappy customer a great sales opportunity? All salespeople will have to deal with customer complaints at one time or another, but few know how to turn a complaint into a powerful sales tool. By properly handling these complaints as they arise, you can turn a customer complaint into customer delight.

Lesson 10 - Effective Negotiation
Friday

Can you negotiate a contract that pleases your customer and increases your total sales and profit? Of course! In this lesson, you'll learn the techniques of successful negotiation. There really is a win/win solution, and you'll learn how to find it in this lesson.

Week Six

Lesson 11 - Dealing With Your Competition
Wednesday

It may seem that your competitors are always bigger, faster, cheaper, or smarter than you are. But the fact is, they aren't. This lesson will discuss ways you can find out what your competition is up to and how to use this knowledge to your advantage.

Lesson 12 - Difficult Situations
Friday

The final lesson will delve into some big questions that salespeople must ask themselves. How do you deal with customers that won't return your calls? How important are ethics in the world of sales? How do you deal with the seemingly constant rejection? All those questions will be answered in this lesson.

 
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  • Learn a new skill or enhance existing skills for professional development or personal enrichment.
  • New sessions starting monthly with lessons and assignments released weekly.
  • 2-4 hours a week in a convenient six-week format.
  • Interactive learning environment. Classroom built around discussion areas where you can engage with classmates and instructors.
  • Expert instructors develop, lead, and interact with students in each course.
  • Award of completion from your learning institution with passing score.
  • Gain the knowledge needed to move forward with your education.
  • Start anytime. Access Granted upon registration.
  • Courses are designed to be completed within 6-12 weeks.
  • Interactive multi-media instruction with integrated assessment, allowing you to work at your own pace.
  • Professional instructors support you throughout your learning experience.
  • Confirmation of successful course completion.
  • Build industry skills or earn continuing education credits in a variety of fields.
  • Start Anytime. Access to all course material and assessments from day one.
  • Many tutorials can be completed in just a few hours.
  • Quick independent study. Learn something new or expand your knowledge while working at your own pace.
  • Material developed by industry leaders and student support offered.
  • Certificate of completion awarded with passing score.

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