If you have taken the Employment Law Fundamentals course, then you realize that there are many ways that disputes can arise in the workplace. You also know that the ability to resolve disputes informally can save lots of time and money for your organization. Use these 6 principles of negotiation and you will be resolving disputes like a dispute resolution specialist:
- Prepare well. Evaluate what you want and need and what the other party in the dispute needs and wants. Look at things from the other party’s perspective and it can help you see what would help them settle the dispute.
- Know your BATNA. BATNA stands for Best Alternative To a Negotiated Agreement. Evaluate and strengthen your BATNA. What will you do if the dispute doesn’t settle? The stronger your BATNA, the stronger your bargaining power in a negotiation.
- Look for creative solutions. Look for solutions that don’t cost you much, but that are highly valued by the other party. Think outside the box and consider ways to give the other party what they want, while still keeping what you want.
- Establish a good rapport. Make it a point to be personable, respectful and considerate of the other party. The best dispute resolution specialists make friends with those they work with to resolve a dispute.
- Don’t get stuck. It is easy for a negotiation to get stuck on a certain issue or item. When this happens, try circling around to something else, look for ways around the roadblock, and use creative solutions to get unstuck.
- Make it easy to say yes. Make it easy for the other person to say yes to your offer. Let them take the credit. Give them some of what they want. Try to meet their needs. When it is easy to say yes, it is easy to close the deal.
For more reading on negotiation and dispute resolution strategies, take a look at The Art of Negotiating.