Supervisor Suite

Supervisor Suite

Sharpen your management skills by learning how to better lead teams, resolve conflicts, and adhere to workplace laws.

72 Course Hrs
  • Details
  • Syllabus
  • Requirements
  • Instructor

Details

To succeed as a manager, you must know how to lead, communicate, and delegate. If you're a new manager, this online management training course will prepare you for success in your new position. Not only will you master leadership management skills, you will also gain a working knowledge of employment law.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

Enrollment Options:
Instructor-Led
Course Code: B9731
Start Dates*Sep 15 | Oct 13 | Nov 17 | Dec 15
*Choose start date in cart
$299.00 USD

Syllabus

  1. Fundamentals of Supervision and Management
    1. Introduction to Managerial Work
    2. Making the Transition Into Management
    3. The Tasks of a Managers
    4. Managing Tasks, Performance, and Time
    5. Introduction to Motivations
    6. The Best-Known Researchers in Motivation
    7. Motivation Theories
    8. Understanding the Theories of Motivation
    9. Introduction to Conflict Resolution and Problem-Solving
    10. Models of Conflict Resolution and Problem-Solving
    11. Working Through Problems
    12. Implementing Solutions to Problems and Conflicts
  2. Fundamentals of Supervision and Management II
    1. Purposes and Elements of Communication
    2. Direction of Communication Flow
    3. Communication Media and Effective Listening
    4. Non-Verbal and Written Communication
    5. Communicating With Groups and Running Effective Meetings
    6. Communicating During Organizational Change
    7. Introduction to Interpersonal Skills
    8. Personality Theory and Personality Types
    9. Personality Conflicts
    10. Personality Characteristics
    11. The Use of Power and Situational Leadership
    12. Using Interpersonal Skills Throughout Your Career
  3. Employment Law Fundamentals
    1. Employee or Independent Contractor?
    2. Employment Benefits
    3. Hiring Practices
    4. Evaluating Employees
    5. Employment Disputes
    6. Employment Disputes in Court
    7. Discrimination and Title VII
    8. More Discrimination Laws
    9. Labor Unions
    10. Labor Negotiations
    11. Workplace Safety
    12. Legal Compliance

Requirements

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Instructor

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

Ann Nevers holds a law degree and a master's in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.