Telepro Online Program  - Complete Program

Telepro Online Program - Complete Program

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.
90 Days Access / 12 Course Hrs
  • Details
  • Requirements

Details

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.

Enrollment Options:
Self-Paced
90 Days Access Course Code: T3210
No Instructor, Start Anytime
$179.00 USD

Requirements

Requirements:

Hardware Requirements:

  • This course must be taken on a PC. Macs are not compatible.
  • Speakers or headphones are required.

Software Requirements:

  • PC: Windows 8 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.