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ed2go Business Administrative Administrative Professional
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Administrative Professional

To be a successful Administrative Professional, you must possess skills to handle a wide variety of workplace tasks and scenarios. This program provides training across a variety of skills necessary for this field. The material is presented in a step-by-step manner, and you will learn by completing readings and hands-on exercises, in addition to watching video presentations. The program also includes quizzes and exams, so you can assess your skills at regular intervals.

In this program, you will learn about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics. This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices. Learn record keeping and financial management essentials to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning basics, so you can organize office meetings and special events. Learn travel basics such as how to create itineraries for other employees and how to book travel. Also, gain career advancement training and job searching skills.

6 Months / 120 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Administrative Professional

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Administrative Professional Details + Objective

Course Code: GES245

You Will Learn
  • Learn ethical workplace behavior and business etiquette
  • Discover causes of workplace stress and how to handle them effectively
  • Master the best written and verbal communication practices
  • Learn business etiquette and effective customer service
  • Understand the fundamentals of working with computers and other common office technology
  • Master scheduling meetings and managing records
  • Learn how to create a job search plan to find employment within the field
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 140 course hours
How you will benefit
  • Learn how to be successful as an administrative professional and open the door to new career opportunities
  • Perfect best practices for business etiquette and communication
  • Understand how to efficiently operate a computer and other office machines
  • Discover what to expect when seeking employment and when working with a variety of personalities
Administrative Professional Outline
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Introduction to the Workplace

Learn what to expect in a standard office environment. Develop the skills needed to thrive in a business setting. Master business etiquette and communication.

Technology Basics

Practice working with computers and various machines and software that will enable you to succeed in the role. Understand the functions of office technology as it relates to your job.

Managing Records, Meetings, and Financials

Master how to effectively schedule and monitor records, meetings, travel arrangements, and spending. Learn how to effectively create boundaries and timelines, and how to communicate these with your coworkers and superiors.

Career Opportunities

Discuss opportunities as an administrative professional. Study the most effective ways to advance your career.

Customer Service and Goal Setting

Understand various communication styles and how to deliver positive experiences to customers. Learn how to set goals, manage timelines, and ensure projects are completed in an orderly fashion.

Working with Different People

Prepare to work with a variety of personalities that may be unlike your own. Learn to communicate efficiently and positively with people you might not agree with.

Program Details
  1. The Dynamic Workplace
  2. Workplace Behaviors
  3. Communication Essentials
  4. Technology Basics
  5. Records and Financial Management
  6. Meetings and Travel
  7. Career Advancement
  8. Administrative Professional Exam
  9. Customer Service
  10. Goal Setting and Time Management
  11. Working with Difficult People
  12. Business Writing
  13. Administrative Professional Final Exam
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Administrative Professional Instructors
Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Janie Sullivan

Janie Sullivan, MBA, MAEd, has been teaching adult learners for over 20 years. She has taught online over 10 years, specializing in writing, communications, and small business applications. She is the co-director of the Center for Teaching Excellence, an online resource for faculty development. Janie also directs the Center for Writing Excellence where she offers writing services, sponsors a writing contest, blogs, and publishes a free electronic newsletter for writers. Both centers are divisions in the Institute for Instructional Excellence, which Janie co-founded in 2009. She has been published in several newspapers and magazines as well as multiple online sites. She teaches communication, business strategy, leadership, and management courses. Janie just published a book "Develop and Deliver an Online Class." This is the third book she has written about writing and teaching online.

Prerequisites / Requirements

Students should be familiar with using a personal computer, mouse, and keyboard. They should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders.


This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows XP and later operating systems and IE 9 and later browsers. On a Mac, the program is compatible with Mac OS X 10.6 and later operating systems, Firefox, Chrome, and Safari 5.1.9 or later browsers. We highly recommend that you use Chrome and Firefox in place of other web browsers. Adobe Flash Player and Adobe Acrobat Reader are required for this program. Click here to download the Acrobat Reader. Click here to download the Flash Player. Manuals are included as downloadable PDFs throughout the program.

Administrative Professional Frequently Asked Questions
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How long does it take to complete a program?
This program is self-paced and open enrollment, so you can start and finish at your own pace. Upon registering, you're given six (6) months to complete this program.
Do I have to buy additional materials?

No additional materials are required for this program.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion.
Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
Can I use a Mac?

Yes, you can use a Mac for this program.

How can I get more information about this program?

If you have additional questions, please feel free to contact us via LIVE CHAT or by calling us at (855) 598-3856. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of course hours. If after a concerted effort, you are still unable to complete your program on time, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

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Got other questions? Get in touch with us via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone (855) 520-6806.