Executive Assistant (Voucher Included)

An executive assistant needs a broad skill set to be able to provide direct support to their organization's leadership. If you're pursuing a career as an executive assistant, this course will prepare you for the Certified Administrative Professional (CAP) and teach you key business management skills. This body of knowledge will help you thrive in an executive assistant role in any corporate office setting.

You will learn the intricacies of organizational communication, office and records...

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12 Months / 450 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES2080

What you will learn

  • Develop basic practical and managerial skills
  • Explore important topics in running operations in accord with legal requirements
  • Learn about how taxes affect a business, whether it's a sole proprietorship, partnership, or corporation
  • Understand the process of negotiating, evaluate negotiation styles, and consider successful negotiation strategies for most environments
  • Know the seven management disciplines essential to business success
  • Effective organizational and business communication
  • The fundamentals of administrative roles including human resources, financial responsibilities, and event and project management
  • Essential workplace skills
  • Prepare for the IAAP Certified Administrative Professional exam

How you will benefit

  • Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
  • Develop communication skills that will allow you to thrive in a professional environment
  • Set yourself apart from competitors by receiving management training
  • Receive IAAP Membership and Study Guide upon qualification for the CAP exam

What you will learn

  • Develop basic practical and managerial skills
  • Explore important topics in running operations in accord with legal requirements
  • Learn about how taxes affect a business, whether it's a sole proprietorship, partnership, or corporation
  • Understand the process of negotiating, evaluate negotiation styles, and consider successful negotiation strategies for most environments
  • Know the seven management disciplines essential to business success
  • Effective organizational and business communication
  • The fundamentals of administrative roles including human resources, financial responsibilities, and event and project management
  • Essential workplace skills
  • Prepare for the IAAP Certified Administrative Professional exam

How you will benefit

  • Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
  • Develop communication skills that will allow you to thrive in a professional environment
  • Set yourself apart from competitors by receiving management training
  • Receive IAAP Membership and Study Guide upon qualification for the CAP exam

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 450 course hours
  1. Certified Administrative Professional
    1. Organizational Communication (Part 1)
      1. Communication Essentials
      2. Interacting With Stakeholders
      3. Teams
      4. Quiz
    2. Organizational Communication (Part 2)
      1. Networking
      2. Interpersonal Interactions
      3. Public Speaking
      4. International Business
      5. Organizational Structure and Systems
      6. Legal Issues/Ethics
      7. Quiz
    3. Business Writing and Document Production
      1. Business Writing
      2. Using Personal Computer Software Applications
      3. Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes
      4. Quiz
    4. Technology and Information Distribution
      1. Information in Organizations
      2. Researching, Gathering, Compiling, and Analyzing Data and Information
      3. Networks for Information Distribution and Maintaining, Backing-up, and Storing Data
      4. Quiz
    5. Office and Records Management
      1. Office and Records Management (Introduction)
      2. The Basics of Creating Functioning and Productive Workspaces
      3. Obtaining and Managing Resources for Your Office and Working in a Virtual Office
      4. Quiz
    6. Event and Project Management
      1. Event and Travel Management: Coordinating Virtual Meetings
      2. Project Management, Time Management, and Negotiations
      3. Quiz
    7. Human Resources
      1. Human Resources Functions, Duties, and Processes
      2. Employee Files and Records and Employee Training
      3. Recruitment, Staffing, and Hiring Practices
      4. Diversity, Onboarding/Offboarding, and Human Resource Law
      5. Quiz
    8. Financial Functions
      1. Organizational Finance: Budgeting, Financial Statements, and Financial Transactions
      2. Banking Process and the Bank Statement Reconciliation Process
      3. Basic Statistical Analysis
      4. Financially Accounting for Charitable Activities
      5. Quiz
    9. Workplace Behaviors
      1. Goal Setting and Creativity
      2. Problem Solving and Decision Making
      3. Time Management and Stress Management
      4. Quiz
    10. Becoming an Administrative Assistant and Advancing Your Career
      1. Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants
      2. Administrative Assistant Position Options
      3. Becoming an Administrative Assistant, Making a Career Change, and Career Advancement
      4. Quiz
  2. Management Training
    1. Financial and Accounting Management
    2. Marketing Management
    3. Strategic Management in Operations
    4. Legal Issues in Operations
    5. Legal Aspects of Contracts
    6. Tax Issues
    7. Organizational Development and Change
    8. Negotiating Strategies
    9. Business Best Practices
    10. Organization Leadership and Decision Making
    11. Project Management for Executives
    12. Seven Management Disciplines

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multi-national corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

Prerequisites:

You should have basic keyboarding and computer skills, be comfortable navigating the Internet and using email, and have an understanding of a word-processing program (such as Word). This course is intended for anyone interested in developing their management skills.

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Office or OpenOffice (not included in enrollment).
  • Adobe Acrobat Reader.
  • QuickTime.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment:

  • Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
  • Strategic Planning - A Pragmatic Guide
  • The Administrative Professional, Rankin and Shumack

Certification Eligibility Requirements:

Candidates must meet specific education and administrative office support professional experience, which are:

  • No College Degree - 4 years of relevant work experience is required
  • Associates Degree - 3 years of relevant work experience is required
  • Bachelor's Degree - 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years.

Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:

  • Communicate within the organization (both verbal and written)
  • Conduct business writing, including proofreading and editing
  • Maintain office functions and record keeping
  • Plan meetings, events, and arrange travel
  • Manage projects
  • Engage in or support human relations activities, such as hiring and compliance issues
  • Maintain budgets and basic accounting functions
  • Manage time and other resources for themselves and others
  • Utilize technology, including virtual and mobile, with strong computer and internet research skills
  • Coordinate communications between internal staff and/or external clients

Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes. You will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP).

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

The course instructor will be available by email to answer any questions you may have and to provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also be assigned a Student Advisor for academic support.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

As an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.

For most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.

The median salary across all office and administrative support positions according to the Bureau of Labor Statistics is nearly $35,000 per year. Your salary will vary depending on the type of administrative job you choose. For example, a financial clerk earns a median salary of $38,680 while a receptionist earns $28,390 and secretaries earn $37,870. According to a research study conducted by Microsoft, entry-level professionals who obtain a certification can earn almost $16,000 more per year than those without certification.

Yes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.

Administrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.

In order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you'll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you're assigned. Finally, you'll need to know how to provide good customer service.

International Association of Administrative Professionals (IAAP)
The International Association of Administrative Professionals (IAAP) is a non-profit organization dedicated to connecting, teaching, and leading administrative professionals so they can excel in an ever-changing business world. IAAP was founded more than 70 years ago as the National Secretaries Association, and has become an internationally-recognized organization for the advancement of administrative professionals.